Refund policy
At Steinmetz Co., we stand behind the quality of every piece we produce. Due to limited production runs and pre-order inventory, we maintain the following policy.
Returns
We do not offer refunds to original payment methods.
All eligible returns are issued as:
- Exchange
or
- Store Credit
Exchanges
We accept exchanges within 7 days of delivery.
Items must be:
- Unworn
- Unwashed
- Free of odors, stains, or makeup
- In original condition with tags attached
If the requested size is in stock, we will exchange it.
If the requested size is sold out:
- Store credit will be isued
or
- We can place you on the next pre-order list
Store Credit
- Does not expire
- Is issued via email
- Can be used on any future Steinmetz Co. purchase
Pre-Order Items
Preorder purchases are final sale once production begins.
Because production is based on confirmed orders, we cannot cancel or refund preorders after they close.
Final Sale Items
The following are final sale:
- Discounted items
- Promotional bundles
- Limited releases
- Gift cards
No returns or exchanges on final sale items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery at:
Returns@steinmetzco.com
Please include:
- Your order number
- Photos of the issue
We will make it right.
Steinmetz Co. reserves the right to deny returns that do not meet these conditions.
By Completing your purchase, you acknowledge and agree to this Return & Exchange Policy.