Return, Exchange & Warranty Policy

Steinmetz Signature stands behind the quality and craftsmanship of every piece we make. If something isn't right, we want to make it easy to return, exchange, or resolve. Please review the policy below before starting a return or exchange.

Domestic Return & Exchange Policy

We offer free returns and exchanges on U.S. online orders shipped within the lower 48 states. To begin, start a return on the returns portal of our website at www.steinmetzco.com.

Return Deadline

  • All items must be returned or exchanged within 30 days of the original purchase date.
  • Final sale items are not eligible for return, exchange, or refund.
  • Refunds may take up to 10 business days from the date Steinmetz Signature receives the item, depending on your card provider's processing times.
  • You will receive an email confirmation once your return has been received and accepted.

Return & Exchange Conditions

  • Items must be returned in re-sellable condition: undamaged, unworn, and with all original tags and labels attached, in original packaging.
  • We cannot accept items that are worn, damaged, altered, or show evidence of odor, dirt, or animal hair.
  • Steinmetz Signature reserves the right to reduce the refund amount (up to the full retail value of the item) if the product's condition has been diminished through handling.
  • All returned items are subject to final inspection upon arrival.

How to Start a Return or Exchange

  1. Start a return or exchange here.
  2. Enter your order number and the email address used to place the original order. Your order number is located on your packing slip or order confirmation email.
  3. Choose your preferred resolution.

Questions about your return? Contact Tracy Radin, Director of Sales & CS Coordinator, at cs@steinmetzco.com or 314-799-3210.

Domestic Limited One-Year Warranty

Steinmetz Signature proudly stands behind our products and warrants that every item is free of defects in materials and workmanship for 12 months from the date of purchase. This warranty does not cover items purchased through outlet or clearance channels, or damage resulting from misuse, accidents, unauthorized alterations or repairs, or failure to follow care instructions. It is not a guarantee against normal wear and tear. Sizing and fit issues do not fall under this warranty and are not eligible for exchange or store credit under this policy. All warranty claims require valid proof of purchase.

Warranty Resolution

If an item is confirmed to have a manufacturing defect covered under this warranty, Steinmetz Signature will offer store credit or an exchange for the same item, subject to availability. Refunds are not issued for warranty-based claims.

Items Purchased Through a Retailer

Steinmetz Signature is unable to process exchanges or store credit for items purchased through an authorized retailer. If a manufacturing defect is identified on an item purchased through a retail partner, please contact that retailer first; they are responsible for handling the exchange.

Items Purchased Through Steinmetzco.com

If your item was purchased directly through www.steinmetzco.com and you believe it has a manufacturing defect, please contact our team with the following:

  • A photo of the item and the specific flaw observed
  • Style name and article number
  • Order number
  • Mailing address
  • Phone number

Send this information to Tracy Radin, Director of Sales & CS Coordinator, at cs@steinmetzco.com or 314-799-3210.

International Return Policy

International return shipping costs are the responsibility of the customer. We recommend using a carrier that provides tracking and insurance, as Steinmetz Signature is not responsible for items lost or damaged in transit.

Return Deadline

  • International orders must be returned within 45 days of purchase.
  • Final sale items are non-returnable and ineligible for refund.
  • Refunds may take up to 10 business days from receipt, depending on your card provider.
  • You will receive an email confirmation once your return has been accepted.

Return Conditions

  • Items must be returned in re-sellable condition: undamaged, unworn, with original tags and packaging intact.
  • We cannot accept items that are worn, damaged, altered, or show evidence of odor, dirt, or animal hair.
  • Steinmetz Signature reserves the right to reduce the refund amount if the item's value has been diminished through handling.
  • All returns are subject to final inspection upon arrival.

How to Process an International Return

  1. Contact Tracy Radin, Director of Sales & CS Coordinator, at cs@steinmetzco.com to request a return form.
  2. Complete the return form and enclose it with your shipment.
  3. Ship your return to the address below.
  4. Pack your item(s) securely, apply your shipping label to the outside of the package, and cover or remove any original label.
  5. Drop the package off with your carrier of choice (national postal service, FedEx, or UPS).

International Limited One-Year Warranty

Steinmetz Signature proudly stands behind our products and warrants that every item is free of defects in materials and workmanship for 12 months from the date of purchase. This warranty does not cover items purchased through outlet or clearance channels, or damage resulting from misuse, accidents, unauthorized alterations or repairs, or failure to follow care instructions, and it does not guarantee against normal wear and tear. Sizing and fit issues are not covered under this warranty. All warranty claims require valid proof of purchase.

Warranty Resolution

If an item is confirmed to have a manufacturing defect covered under this warranty, Steinmetz Signature will offer store credit or an exchange for the same item, subject to availability. Refunds are not issued for warranty-based claims.

Items Purchased Through a Retailer

Steinmetz Signature is unable to process exchanges or store credit for items purchased through an authorized retailer. If a manufacturing defect is identified, please contact that retailer directly; they are responsible for handling the exchange.

Items Purchased Through Steinmetzco.com

For manufacturing defect claims on items purchased directly through www.steinmetzco.com, please provide:

  • A photo of the item and the specific flaw observed
  • Style name and article number
  • Order number
  • Mailing address
  • Phone number

Questions?

For any questions about a return, exchange, or warranty claim, please reach out to Tracy Radin, Director of Sales & CS Coordinator, at cs@steinmetzco.com or 314-799-3210.